Delivery Information

Thank you for choosing Soumye E-Bike for your shipping needs. Below is our delivery policy for 3 to 5 days ground shipping:

Shipping Timeline: Our 3 to 5 days ground shipping policy means that we will deliver your package within three to five business days after it has been picked up by the shipping carrier.

Shipping Carrier: We will use the shipping carrier of our choice to deliver your package. We will select a carrier that provides reliable service and can deliver your package within the specified timeframe.

Delivery Confirmation: Once your package has been delivered, we will send you a delivery confirmation email with the tracking number of your package. You can use this tracking number to track your package's progress online.

Shipping Restrictions: We cannot ship to P.O. boxes, APO/FPO addresses, or international addresses at this time. We apologize for any inconvenience this may cause.

Shipping Rates: Our shipping rates for 3 to 5 days ground shipping vary based on the weight and size of your package. We will provide you with a shipping quote before you finalize your order.

Shipping Delays: Although we strive to deliver all packages within the specified timeframe, there may be situations that are out of our control that may cause shipping delays. We are not responsible for any delays caused by weather, natural disasters, or any other unforeseen circumstances.

Shipping Liability: Once your package has been picked up by the shipping carrier, we are no longer responsible for its safety. Any damages or losses that occur during transit are the responsibility of the shipping carrier. However, we will work with you to file a claim with the carrier and assist in any way possible.

If you have any questions or concerns regarding our delivery policy, please do not hesitate to contact us. Thank you for choosing our company for your shipping needs.