Return Guidelines
At Soumye E-Bike, we strive to provide high-quality products and excellent customer service. We want you to be completely satisfied with your purchase, but if you are not, we are happy to assist with your return under the following terms:
30-Day Free Return
You may return most items within 30 days of receipt for a full refund. The product must be in its original condition and packaging, with all components included.
No Oversize Box Returns
We do not accept returns for items that are deemed oversized or have packaging dimensions that exceed our standard return criteria.
Missing Parts Not Covered
Returns are not accepted if the product is missing any parts or components. Please verify the completeness of the product upon receipt.
No Malicious Returns
We reserve the right to refuse returns that are made with malicious intent, such as the intentional damaging of products or repeated misuse of the return process.